Refund policy

1. Order Cancellations

Unshipped Orders

You may request cancellation at any time before your order ships.

To request a cancellation, email team@taleniaara.com with your order number and a clear request to cancel. You may also call +1 (407) 841-3627 for assistance.

If we confirm that your order has not shipped, we will cancel it and issue a full refund of the amount paid for that order.

Please contact us as soon as possible. Orders may enter processing, packing, or carrier handoff before we receive your request.

If an order cannot be shipped within the timeframe required by applicable law, including applicable federal requirements concerning delayed shipments, we will provide the cancellation and refund options required by law. These rights are not limited by our ordinary cancellation procedures.

Orders That Have Already Shipped

Once an order has shipped, we generally cannot cancel it directly because the shipment may already be in the carrier's possession or delivery network.

If your order has shipped, contact us promptly. We will explain any available options based on the shipment's status and the circumstances.

If the item is delivered, you may request a return within our voluntary 45-day return window, subject to the eligibility requirements below. If the shipment is delayed, lost, damaged, or otherwise affected by circumstances that may give you additional rights, we will review the matter separately.

Nothing in this section waives any cancellation, refusal-of-delivery, refund, or other right available to you under applicable law.

2. Return Eligibility and Return Window

45-Day Voluntary Return Window

For eligible delivered items, you must submit your return request within 45 calendar days after the date you receive the item.

The 45-day period begins on the date you receive the item, not the order date, payment date, or shipping date.

This is a voluntary return benefit offered under this policy. It is not a representation that all U.S. consumers have a universal statutory right to return purchases within 45 days. Your legal rights may differ depending on the product, the transaction, and applicable federal or state law.

General Return Conditions

For a return requested because you changed your mind, ordered the wrong item, or no longer need the product, the item should meet the following conditions:

  • The item is in substantially the same condition as when delivered, allowing for reasonable inspection.
  • The item has not been damaged through misuse, improper assembly, neglect, unauthorized modification, or avoidable handling after delivery.
  • All included parts, accessories, hardware, manuals, and other components are returned, to the extent they were supplied and remain available.
  • You provide your order number, receipt, or other reasonable proof of purchase.
  • The item is safely prepared for return in accordance with the instructions we provide.

Because furniture can be large, heavy, and difficult to transport, please do not disassemble, repackage, or move an item in a way that could create a safety risk or cause additional damage. Follow the return instructions provided for your specific product.

Original packaging is helpful, especially for large furniture, but the absence of original packaging will not automatically eliminate rights you may have under applicable law. If you no longer have the packaging, contact us so we can discuss a suitable return arrangement.

Items That May Not Qualify for a Voluntary Change-of-Mind Return

A voluntary change-of-mind return may be declined or adjusted, where permitted by law, if an item:

  • Has been materially damaged after delivery through the customer's actions.
  • Is missing substantial components that were originally supplied.
  • Has been altered, modified, or used in a way that goes beyond reasonable inspection.
  • Cannot be safely prepared for return despite reasonable efforts to arrange suitable packaging or transportation.

Any decision will be based on the specific circumstances and applicable law. We will not automatically deny a claim or reduce a legally required refund solely because an item has been opened, assembled for reasonable inspection, or is missing its original packaging.

These voluntary return conditions do not automatically apply to defective products, transit damage, incorrect shipments, or other matters for which applicable law may provide additional remedies.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please follow Section 3 instead.

3. Items That Arrive Damaged, Defective, or Incorrect

We want to resolve problems with delivered products fairly and efficiently. Contact us as soon as reasonably possible if your item:

  • Arrives damaged during shipping.
  • Has a manufacturing defect or does not function as represented.
  • Is the wrong product, size, color, or configuration compared with your confirmed order.
  • Is missing parts, hardware, or other components.
  • Materially differs from the description or specifications applicable to your purchase.

How to Report a Problem

Email team@taleniaara.com and include:

  1. Your order number.
  2. A description of the issue.
  3. The affected item's name or product details.
  4. Photos or videos showing the damage, defect, incorrect item, or missing components, if reasonably available.
  5. Your preferred resolution, such as a refund, repair, replacement where applicable, or another suitable solution.

You may also call +1 (407) 841-3627 if you need assistance.

Photographs, videos, and other reasonable supporting information can help us assess a claim, arrange transportation, and avoid unnecessary delays. We may request additional information when reasonably necessary. However, we will not treat a particular photo, video, or document as an absolute prerequisite to a remedy that you are entitled to receive under applicable law.

Please retain the product and any damaged shipping materials when reasonably practicable until we provide instructions. Do not discard or return a potentially defective or damaged item without contacting us first, unless immediate action is reasonably necessary for safety or applicable law requires otherwise.

Available Resolutions

After reviewing the circumstances, we will explain the appropriate next steps. Depending on the issue, product warranty terms, and applicable law, possible resolutions may include:

  • Supplying missing components or hardware.
  • Arranging a repair.
  • Providing a replacement where appropriate or legally required.
  • Accepting the return and issuing a full refund.
  • Offering another appropriate resolution, including a partial refund when suitable and legally permitted.

For confirmed problems attributable to the product, our fulfillment, or shipping, we will cover reasonable return transportation costs when a return is required, subject to applicable law. We may provide an electronic return label, coordinate a carrier pickup, or arrange another suitable method for a large or heavy item.

We will not require you to accept a partial refund in place of a full refund, repair, replacement, or other remedy that applicable law entitles you to receive.

If a problem can reasonably be resolved without returning the item, we may discuss that option with you. Any agreed resolution will be handled consistently with applicable law and any relevant warranty obligations.

4. Our No-Exchange Policy

We do not offer routine exchanges for reasons such as choosing a different color, size, style, or model.

Furniture inventory, product dimensions, and delivery arrangements can vary, and coordinating a direct exchange may result in additional transportation costs or longer wait times.

If you would like a different item, you may request a return and refund for the original purchase, provided the item qualifies under this policy. Once your return has been approved, you may place a new order for the item you prefer, subject to availability and the applicable price at the time of the new purchase.

A new order is a separate transaction and is not guaranteed to have the same price, promotion, or delivery estimate as your original order.

Our no-exchange policy applies only to routine, voluntary exchanges. It does not exclude repairs, replacements, refunds, or other remedies that may be required by an applicable warranty or law.

5. How to Request a Return or Refund

Please follow the steps below so we can review your request and coordinate the appropriate return method.

Step 1 — Contact Us

Email team@taleniaara.com with the following information:

  • Order number.
  • Item you wish to return.
  • Reason for the return or refund request.
  • Current condition of the item.
  • Your preferred resolution.
  • Photos or videos, if relevant and reasonably available.

If you are requesting cancellation of an unshipped order, state clearly that you want to cancel the order.

You may call +1 (407) 841-3627 for additional assistance.

Step 2 — Review and Authorization

We will review your request based on the order status, the reason for the request, the condition of the item, and any applicable legal or warranty requirements.

For an unshipped order, we will confirm whether cancellation can be processed under the applicable cancellation procedure.

For a shipped or delivered order, we will explain whether the request qualifies for a voluntary return or should be handled under our damaged, defective, or incorrect-item procedure.

If the item needs to be returned, we will provide the applicable return instructions, destination or pickup arrangements, carrier requirements, and any return transportation charges before you commit to the return arrangement.

Please wait for return instructions before shipping an item back. This helps prevent deliveries to an incorrect location and avoids unnecessary transportation costs.

Authorization under our voluntary return process does not determine or eliminate any independent rights you may have under applicable law.

Step 3 — Return the Item, If Required

Follow the instructions provided for your item.

For products suitable for ordinary parcel shipping, we will provide an electronic return label when available. You will need to download and print the label unless we advise you of another available method.

For large furniture, oversized packages, or products that cannot reasonably be returned through ordinary parcel service, a freight shipment or scheduled pickup may be necessary. We will explain the proposed transportation method and applicable costs before confirming the return arrangement.

The party responsible for return transportation costs will depend on the reason for the return and the applicable law, as described in Section 6.

Please keep your tracking information and proof of handoff to the carrier, if available.

Step 4 — Inspection and Refund

When a return is required, we will inspect the returned item as reasonably necessary to confirm its condition and the basis of the request.

For eligible returns, we will initiate the applicable refund process within 2–3 business days after the return inspection is completed.

This is our internal refund-processing target. It does not mean that the money will necessarily appear in your account within 2–3 business days. Actual posting times depend on the payment provider, card issuer, bank, or other financial institution.

Where applicable law requires an earlier or otherwise different refund timeline, we will follow the applicable legal requirement.

6. Return Shipping, Labels, and Fees

Return costs depend on why the item is being returned and how it must be transported.

Returns for Personal Reasons

For a return because you changed your mind, ordered the wrong item, or no longer need it, you may be responsible for reasonable return transportation costs, provided those costs and the applicable charging method are disclosed before you confirm the return arrangement and are permitted by law.

For eligible ordinary-shipping returns, we will provide an electronic return label when available. Before you confirm the return, we will tell you whether a label charge or other return transportation cost applies.

For large or heavy furniture, the return may require a freight carrier, scheduled pickup, or specialized handling. Costs may depend on the item's dimensions, weight, packaging, pickup address, destination, and carrier quotation.

Before you confirm such a return, we will provide the applicable quoted charge or a reasonable estimate and explain how the final cost is determined. If the amount is not yet known, we will seek the necessary carrier quotation and disclose the applicable amount before asking you to proceed.

We will not impose a previously undisclosed, material return transportation charge after you have committed to the return arrangement.

Returns for Damage, Defects, or Incorrect Shipments

For a confirmed issue attributable to the product, our fulfillment, or shipping, we will cover reasonable return transportation costs when a return is required, subject to applicable law.

Depending on the product and its location, we may provide a prepaid electronic return label, arrange a carrier pickup, or coordinate another suitable return method.

You will not be asked to bear a return transportation charge that applicable law requires us to pay.

Original Shipping Charges

Whether original delivery or shipping charges are refundable depends on the reason for the return, the terms disclosed at purchase, and applicable law.

For an eligible change-of-mind return, original shipping charges may not be refundable where that treatment was properly disclosed and is legally permitted.

For an order cancellation or a return involving damage, a defect, an incorrect shipment, a failure to deliver as promised, or another matter governed by applicable law, we will refund shipping and other amounts to the extent required by law or otherwise applicable under the disclosed terms of the transaction.

We will not use this policy to deduct shipping charges from a refund where such a deduction is prohibited by law.

Restocking Fees and Other Deductions

We will not impose an undisclosed restocking fee, handling fee, or other return-related deduction. Any such fee, if applicable to a particular product or transaction, must be disclosed with its amount or a reasonable calculation method and conditions before purchase or otherwise at the time required by applicable law. It must also be legally permissible.

Where an item has been damaged, altered, or returned with missing components after delivery, we may assess whether the circumstances affect eligibility for a voluntary change-of-mind return or justify a permitted adjustment. Any assessment must be based on the specific facts and applicable law.

We will not automatically deduct an amount for damage without a reasonable basis, nor will we use a voluntary return condition to reduce a refund or other remedy required by law.

7. Refund Processing and Timing

Unshipped Order Cancellations

Once we confirm cancellation of an unshipped order, we will issue a full refund of the amount paid for that order.

The refund will ordinarily be sent to the original payment method. If a different method is required or permitted by applicable law or payment-processing rules, we will handle the refund accordingly.

Approved Returns

For an approved return, the refund will be processed after the required return steps have been completed and any necessary inspection has been finished.

We aim to initiate the refund within 2–3 business days after the return inspection is completed. This target does not override a different timeline required by applicable law.

Damaged, Defective, or Incorrect Items

Depending on the circumstances and applicable law, we may provide a full refund, an appropriate partial refund, repair, replacement where applicable, or another suitable remedy.

A partial refund or other proposed resolution does not require you to waive a legal right unless a valid waiver or settlement is permitted by law and you knowingly agree to it.

How the Refund Is Issued

Refunds are generally sent to the original payment method used for the purchase.

After we initiate the refund, the time required for the credit to appear on your statement or in your account depends on the payment provider, card issuer, bank, or other financial institution. We cannot guarantee an exact posting date.

Amounts Refunded

The amount refunded depends on the reason for the cancellation or return, the applicable disclosed terms, and applicable law.

For an unshipped order successfully canceled under the procedure above, we will refund the full amount paid for that order.

For an eligible change-of-mind return, any treatment of original shipping charges or properly disclosed, legally permissible return costs will be explained before you confirm the return arrangement.

For damaged, defective, or incorrect products, we will apply the refund, shipping, and other cost rules required by applicable law and the circumstances of the claim.

Where a particular law requires a prompt refund, a full refund, or another specific remedy, that requirement takes precedence over our ordinary internal processing target.

8. Legal Rights, Warranties, Repairs, and Replacements

This policy describes our voluntary return service. It does not limit or replace any nonwaivable rights or remedies available to you under applicable federal, state, or local law.

Consumer Rights and Product Warranties

Depending on the product, transaction, representations made at the time of sale, warranty terms, and applicable jurisdiction, you may have rights relating to product conformity, express warranties, implied warranties, repairs, replacement parts, refunds, or other remedies.

The existence, scope, duration, and enforcement of these rights are not identical for every product or every state.

Any written product warranty applicable to your purchase should be reviewed together with this policy. Nothing in this policy is intended to disclaim or restrict a warranty or legal protection where that disclaimer or restriction is prohibited.

Repairs and Replacements

We do not provide routine exchanges for customer preference. However, that business practice does not allow us to refuse a repair, replacement, refund, or other remedy where it is required by an applicable warranty or law.

The appropriate remedy depends on the facts, the applicable warranty, and the governing law. We will assess qualifying claims individually rather than assuming that every issue must be resolved through a return or that every customer is automatically entitled to a free repair or replacement.

Hidden Defects and Latent Problems

A defect may not become apparent until a product has been assembled or used for some time. If you discover a potential hidden or latent defect, contact us promptly with your order information and a description of the problem.

The 45-day voluntary return window is separate from any applicable warranty period, statutory remedy period, or limitation period. The expiration of that voluntary window does not, by itself, determine whether you have a legal claim relating to a defect.

The time limits and remedies applicable to hidden defects vary with the relevant law, the nature of the claim, the warranty, and other circumstances. We do not represent that all U.S. consumers have a universal two-year period to report or pursue hidden defects, nor that a two-year period universally applies to every furniture purchase.

Nothing in this section waives a claim or remedy that remains available under applicable law.

Applicable Law

The law governing a particular transaction and the rights available to a consumer may depend on the circumstances and the relevant jurisdiction. Although our contact address is in Florida and we sell throughout the United States, this policy is not intended to displace mandatory consumer protections that apply to a transaction in another state.

If applicable law provides a right or remedy that differs from this policy, the applicable legal requirement will control.

9. Model Withdrawal Form

The following form may be used when a withdrawal right applies to your transaction. It is provided as a convenience and is not intended to suggest that all U.S. consumers have a general statutory right to withdraw from every online purchase within a specified period.

To: Customer Support, Taleniaara
Email: team@taleniaara.com
Address: 375 Palm Springs Dr #1104, Altamonte Springs, FL 32701, United States

Consumer Name: __________________________________

Consumer Address: ________________________________

 

 

Order Number: ___________________________________

Order Date: ______________________________________

Date Received: ___________________________________

Product Description: ______________________________

 

 

Statement of Withdrawal

I hereby notify you of my intention to withdraw from the purchase identified above, where a withdrawal right applicable to this transaction exists.

Signature (if submitted on paper): __________________

Date: ____________________________________________

Submitting this form does not itself establish that a statutory withdrawal right applies. You may also contact us by email to explain your request and identify the right or remedy you believe applies.

10. Contact Information

For order cancellations, return requests, refund questions, damaged products, defective items, or incorrect shipments, please contact us using the details below.

Website: taleniaara.com

Email: team@taleniaara.com

Phone: +1 (407) 841-3627

Mailing Address:
375 Palm Springs Dr #1104
Altamonte Springs, FL 32701
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:30 PM.

Please include your order number when contacting us about an existing purchase. Our listed service hours do not specify a time zone; please contact us if you need confirmation of the applicable local time.