1. Introduction
This Cancellation Policy explains how you can request an order cancellation, how we review cancellation requests, and how refunds are handled when a cancellation is approved. It applies to orders placed through https://taleniaara.com and should be read together with our Return & Refund Policy and Shipping Policy.
Cancellation eligibility depends on the current status of your order and the applicable terms. Nothing in this policy limits any rights you may have under applicable law.
2. Order Cancellation Eligibility
Orders That Have Not Shipped
If your order has not shipped, you may contact our customer service team to request cancellation. Please submit your request as soon as possible, as order processing may continue while your request is being reviewed.
Our customer service team will verify your order information and check its current status before determining whether the cancellation can be completed. Submitting a cancellation request does not automatically cancel your order. Your order should be considered canceled only after you receive confirmation from us.
If your cancellation request is approved and payment has already been collected, the applicable refund will be processed in accordance with our refund procedures and applicable law.
Orders That Have Already Shipped
Once an order has shipped, it generally cannot be canceled through our standard order cancellation process. If your order has already been handed over to a carrier, please contact our customer service team for guidance on any available next steps.
You may need to wait until the item is delivered and then submit a return or refund request under our Return & Refund Policy. Any return eligibility, return conditions, applicable shipping costs, and refund arrangements will be determined under that policy and applicable law.
An order's shipped status does not automatically eliminate any return, refund, refusal-of-delivery, or other rights that may apply under applicable law or the circumstances of your purchase.
3. How to Request an Order Cancellation
To request cancellation, contact our customer service team by email at team@taleniaara.com or by phone at +1 (407) 841-3627.
Please provide your order number, the name used for the order, your order confirmation or other proof of purchase, and a brief explanation that you wish to cancel the order. We may request additional information reasonably necessary to verify the order and process your request.
For your protection, do not send your full payment card number, card security code, account password, or other unnecessary sensitive payment information by email or phone.
After receiving your request, our customer service team will review the order details and determine whether the order has already shipped. We will then process the request where cancellation is available and inform you of the outcome.
4. Cancellation Review and Confirmation
We will make reasonable efforts to review cancellation requests as promptly as possible. The time required to review a request may depend on the order's current processing stage and the availability of relevant order information.
If the order has not shipped and the cancellation can be completed, we will process the cancellation and notify you of the result. If the order has already shipped or cannot be canceled, we will explain the available next steps, including referring you to our Return & Refund Policy where appropriate.
Please do not assume that an order has been canceled until you receive confirmation from us. A request submitted by email or phone is not, by itself, confirmation that the cancellation has been completed.
5. Refund Method and Processing Time
If a cancellation is approved and payment has already been collected, the refund will generally be returned to the original payment method used for the purchase, subject to the applicable payment arrangements and refund procedures.
If payment has not been collected or is still subject to an authorization hold, the transaction may be handled differently from a completed payment refund. The applicable process will depend on the payment status and the payment provider's procedures.
We will arrange any applicable refund as promptly as reasonably possible after the cancellation is approved. The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment service provider, and their processing procedures.
The date a refund is initiated is not necessarily the date the funds become available in your account. We cannot guarantee a uniform posting time across all payment methods and financial institutions. If you have questions about a refund, please contact our customer service team.
6. Relationship with Our Return & Refund Policy
This Cancellation Policy primarily addresses requests to cancel orders before shipment and explains the general options available after an order has shipped.
For shipped orders, return eligibility, return deadlines, product condition requirements, return shipping costs, refund eligibility, and refund processing will be governed by our applicable Return & Refund Policy and applicable law.
If an order cannot be canceled through the standard cancellation process, you may contact us to discuss the next steps available under the relevant policy. Nothing in this Cancellation Policy is intended to override our Return & Refund Policy or restrict any mandatory consumer rights under applicable law.
7. Contact Us
If you have questions about canceling an order, checking a cancellation request, or following up on a refund, please contact us using the information below.
Taleniaara
Website: https://taleniaara.com
Email: team@taleniaara.com
Phone: +1 (407) 841-3627
Address: 375 Palm Springs Dr #1104, Altamonte Springs, FL 32701, United States
Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:30 PM.
When contacting us about an existing order, please include your order number to help us locate the relevant order information.