1. Shipping Destinations
We offer shipping to addresses within the United States. Available delivery options may depend on the destination, the item being ordered, and the carrier's service limitations.
Not every address or delivery location may be serviceable. If a shipping restriction affects your order, we will communicate relevant information when reasonably possible.
Please enter a complete and accurate shipping address at checkout. If you are unsure whether a particular address can receive delivery, contact us before placing your order.
2. Shipping Fees
Our standard shipping fees are based on the order amount as follows:
- Orders under $89.99: A standard shipping fee of $7.90 applies.
- Orders of $89.99 or more: Qualify for free standard shipping.
The applicable shipping fee, if any, will be displayed during checkout before you complete your purchase.
The order amount used to determine shipping eligibility is subject to the applicable checkout calculation. If discounts, taxes, partial refunds, or split shipments affect the calculation, the treatment will depend on the order's actual pricing and fulfillment arrangements.
No additional shipping surcharge is stated in this policy. Any other charge, if applicable, should be disclosed before you are asked to pay it.
3. Order Processing Time
Order processing generally takes 2–3 business days after your order is confirmed.
Processing includes the steps needed to review the order, prepare the item, package it, and arrange handoff to the carrier. Processing time is separate from transit time.
The processing estimate is not a guarantee that every order will ship within a fixed period. Additional time may be needed if an order requires verification, an item is not ready for dispatch, or an operational issue affects fulfillment.
We will provide available order or shipping updates when appropriate. If you have questions about your order's processing status, please contact us using the details in the Contact Us section.
4. Shipping Methods and Transit Time
Depending on the item, destination, and fulfillment arrangements, shipments may be handled by DHL, UPS, or FedEx. The carrier used for a particular order may vary, and we do not guarantee that every order will be shipped through a specific carrier.
The estimated transit time is 7–9 business days after the shipment has been handed over to the carrier.
Transit time refers to the period after carrier handoff. It does not include the 2–3 business days generally needed for order processing.
Actual transit times may vary because of weather, carrier operations, holidays, customs procedures where applicable, delivery-area limitations, or other circumstances affecting transportation. We will not treat an estimated transit time as a guaranteed delivery date.
Any delivery service or timing option available for your order will depend on the arrangements actually offered at checkout.
5. Estimated Delivery Time
The usual estimates are:
- Order processing: 2–3 business days after order confirmation.
- Carrier transit: 7–9 business days after handoff to the carrier.
When there are no additional delays, these stages together indicate an estimated total of approximately 9–12 business days from order confirmation through transit.
This combined estimate is provided for planning purposes only. It is not a guaranteed delivery deadline. The actual time to delivery may vary based on processing, carrier pickup and tracking activation, transportation conditions, customs procedures where applicable, and other factors affecting the shipment.
6. Shipping Delays
If your order has not arrived within the estimated delivery period, please contact us by email first. You may also contact us by phone.
To help us investigate, please provide as much of the following information as available:
- Your order number;
- Your tracking number, if one has been provided;
- Your order confirmation or other relevant order details; and
- A brief description of the delay or delivery issue.
We will review the available order and shipping information and assist in checking the shipment's status. Depending on the circumstances, this may involve reviewing tracking records or seeking additional information about the shipment.
The time needed to investigate or resolve a delay can vary. We will provide relevant updates or next steps as information becomes available.
7. Taxes and Customs
Product prices and shipping arrangements are intended to reflect the applicable tax and customs-cost treatment for the order. The exact treatment depends on the taxes and fees applicable to the transaction and the arrangements made for the shipment.
We have arranged for logistics providers to assist with applicable customs procedures where required. Customs clearance remains subject to the requirements and decisions of the relevant authorities, and we cannot guarantee that every shipment will clear customs without delay or additional review.
Before completing your purchase, please review the price and any charges shown at checkout. If a tax, customs duty, government charge, or other shipping-related amount is not clearly identified as included or covered, please contact us for clarification before placing the order.
We will handle applicable charges according to the order's disclosed terms, the actual shipping arrangements, and applicable law. We will not represent an unverified charge as prepaid or covered.
8. Order Tracking
After your order has been shipped and the carrier has generated tracking information, we will provide the available tracking details through the shipping notification or other communication associated with your order.
Tracking information may not appear immediately after handoff. Carriers may need time to scan the shipment and update their tracking systems.
You can use the tracking link or number provided with your shipping information to check the latest available status. If tracking information remains unavailable or has not updated for an extended period, please contact us by email or phone so we can assist with checking the shipment.
9. Damaged, Lost, or Missing Shipments
Damaged Items
If an item arrives damaged, please contact us as soon as reasonably possible. Include your order number, a description of the damage, and photographs of the item and packaging if available.
We will review the information provided and, where appropriate, check the relevant order and shipping records. Depending on the circumstances, the available resolution will be determined in accordance with the applicable law, the order terms, and our applicable return and refund policy.
Please retain the item and its packaging while the issue is being reviewed, if reasonably possible. Do not discard packaging or arrange a return before receiving instructions when those materials may be needed to assess the issue.
Lost or Missing Shipments
Please contact us if tracking shows an unusual status, has not updated for an extended period, or indicates delivery but you have not received the package.
When investigating a missing shipment, we may review the carrier's tracking records, available delivery information, and order details. We may ask you to confirm the shipping address or provide other relevant information to help with the investigation.
If a shipment is confirmed lost, we will assess the circumstances and handle the matter in accordance with applicable law, the actual shipping arrangements, and the relevant order and return or refund terms.
A handoff to a carrier does not, by itself, eliminate any responsibility or rights that may apply under law or the terms governing the order.
Missing Items or Other Delivery Problems
If an order arrives with an item missing, appears incomplete, or has another delivery-related problem, contact us with your order number and a description of the issue. Photographs or other supporting information may help us review the matter.
We will assess the available information and advise you of the next steps based on the circumstances.
10. Shipping Address Changes and Order Cancellations
Shipping Address Accuracy
You are responsible for entering a complete and accurate shipping address and contact information when placing your order. Please review these details before submitting your purchase.
An incorrect or incomplete address, or difficulty contacting the recipient, may result in a delivery delay, a failed delivery attempt, or a return to the sender.
If an address issue leads to additional shipping arrangements or charges, any amount payable by you will depend on the actual circumstances, the charges disclosed in advance, and applicable law. We will not impose an undisclosed charge solely on the basis of this policy.
Shipping Address Changes
If you need to change your shipping address, contact us by email as soon as possible and include your order number and the corrected address.
If the order has not entered the relevant fulfillment or shipping stage, we will review whether the change can be made. Once an order has been prepared for dispatch or handed over to a carrier, an address change may no longer be possible or may require the carrier's approval.
We cannot guarantee that every address-change request can be completed. Any applicable carrier charge or other cost must be assessed based on the actual arrangement and disclosed before you are asked to pay it.
Order Cancellations
Cancellation requests for orders that have not shipped are handled in accordance with our applicable Return & Refund Policy and the order's status.
Once an order has been handed over to a carrier, it generally cannot be cancelled through the ordinary order-processing process. Please contact us to discuss any available next steps.
Nothing in this section limits any cancellation, refund, or other right that cannot lawfully be excluded under applicable law.
11. Contact Us
For questions about shipping fees, order processing, tracking, delivery delays, damaged items, or missing shipments, please contact us using the information below.
Taleniaara
Website: https://taleniaara.com
Email: team@taleniaara.com
Phone: +1 (407) 841-3627
Address: 375 Palm Springs Dr #1104, Altamonte Springs, FL 32701, United States
Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:30 PM.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.